​On 3 August 2011, the Utilities Commission made an Electricity Supply Retail Code to set out the rules governing the processes for transferring customers, the obligations of retailers and network providers, retailer of last resort and dispute resolution procedures.

The objective of this Code is to document and codify the arrangements that are immediately necessary to support effective business to business interactions and to provide appropriate customer protection.

The Code is based on the extensive initial work by Northern Territory Treasury, including consultation with electricity industry participants. The Commission has also published an explanatory document setting out the reasons and rationale for developing the Code.

Application for amendments to the Retail Supply Code

On 15 May 2012, QEnergy Ltd (QEnergy) made an application to the Commission to amend parts of the Retail Supply Code (the Code). The application covers matters relating to credit support arrangements between generators and retailers, access to metering data and customer transfers.  On 10 July 2012, the Commission released a Consultation Paper to facilitate discussion with industry participants and stakeholders on the matters raised by QEnergy. See Consultation Paper.

Submission were received from QEnergy, Power and Water Corporation and the Northern Territory Major Energy Users. See Submissions. Given the importance of the arrangements in the Code and potential impact on industry participants and consumers, the Commission decided to consult on a range of potential options (as outlined in the Options Paper) prior to formulating its Draft Decision on whether or not to proceed to amend the Code (and if so, in what form). See Options Paper.

On 16 November 2012, the Commission released a Draft Decision Paper in response to submissions received during consultation on the Consultation Paper and Options Paper. See Newsroom. The Commission received submissions from QEnergy and Power and Water Corporation. See Newsroom.

The Commission issued its final decision to amend the Code on 23 May 2013. The amended Code came into effect 1 June 2013. For more information see Newsroom.

Draft Retail Supply Code

On 21 June 2011, the Commission released a consultation paper and draft Electricity Retail Supply Code for public consultation. The Commission invited interested parties to make written submissions by Wednesday 6 July 2010.