On 23 December 2011, the Utilities Commission made a Guaranteed Service Level Code (GSL) to set out arrangements for payments to be made by network service providers to small customers who receive poor levels of service.

The Code is based on the recommendations arising from the Review of Options for Implementation of a Customer Service Incentive Scheme for Northern Territory Electricity Customers and consultation with electricity industry participants. The Commission has also published an explanatory document setting out the reasons and rationale for developing the Code.

Consultation on Draft GSL Code

The Commission conducted a second round of consultation on 16 December 2011 to 21 December 2011 on a revised draft GSL Code. The scope was limited to issues that were not discussed during the first round of consultation. Submissions were due Wednesday 21 December 2011.

The Initial draft GSL Code was released 16 December 2011. The Commission invited interested parties to make written submissions by Friday 9 December 2011.

The Commission received two submissions on the Initial Draft GSL Code: